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Customer Support


Context Help

If you get lost inside our web hosting Control Panel, the first step you should take is to press the Help button, which is visible on each page. A pop-up menu will open. It comprises comprehensive info about all the operations that you can perform on the given page. Each popup shows up on the very same page so that you can swiftly get back to your work.

Video Tutorials

We have a vast range of how-to videos demonstrating how to use our hosting Control Panel. They're created for those of you who want to see how things are getting done rather than only reading articles. Thus, anyone can swiftly become familiar with our Control Panel by merely watching our step-by-step tutorial video clips.

F.A.Q.

If you can't find the solution you are looking for, take a peek at our comprehensive FAQ section, which covers questions asked by actual people and offers real solutions. We frequently update our FAQ database with new entries in an attempt to encompass all the new additions and innovations related to our system.

Ticketing System

If you still can't find the solution you are looking for in the FAQ section either, you can get in touch with our fantastic team of customer support engineers available 24x7x365 and eager to assist you with any problem. Each trouble ticket you submit will be responded to within sixty minutes (the average trouble ticket response time being only 20 mins), so you will never have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 246471

Sales Lines Working Hours:
Monday to Friday:
09.00 AM - 11.00 PM GMT/UK
05.00 AM - 07.00 PM EST/USA
07.00 PM - 09.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com